Terms and conditions

Returns Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

 

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new;

 

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

(a) Return the product to The Old Rectory, Churchill, Oxfordshire OX7 6NU, within the 30 day return policy.

(b) Matchboxes must be returned via a certified UK courier service

 

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) Matchboxes and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

 

 

(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy  excluding the original delivery charges and  excluding the costs of returning the product to us.

 

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

 

(7) Matchboxes

Matchboxes can only be purchased when:

(a) The product will be delivered within the UK

(b) The minimum checkout total is equal to or over £25 (excluding delivery charge)

(c) The UK courier option is chosen at checkout.

Failure to meet any of these requirements will result in cancelation of transaction and full refund.

 

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